Couple of things i have learned since selling cars:

 

1. All buyers are liars, no matter how honest they look or talk like.

When someone tells you "I will come back after lunch", what he really means is that he will come back to buy the same car from another dealership after finishing the meal. Or if someone says to you on the phone "I think I have to put off my purchase plan for couple of months", you should realize he has already bought a car somewhere else. In a word, don't trust any buyer until he signs the deal.

 

2. Don't get upset with the dickheads you have met. Always move on and focus on the next one.

This is not a perfect world, which means there are plenty of weirdos and dickheads on this planet. If you are bothered by everyone of them, you won't survive at all. So you have to focus on the good part and try to calm yourself down before the next customer (or dick) comes in. After all, your job is only part of your life. So don't get too stressed and forget to enjoy the good times with your friends and family. If necessary, you should just ask him (or sometimes her) to f*** off!

 

3. Don't follow whatever your supervisor tells you to do. Always think before act.

Generally, managers are more experienced and smarter (not always) than you. However, after all they are just human beings like you and me who will make mistakes. You may have closed nine out of ten deals successfully by using their approach, but it doesn't mean you would have lost the deal if you didn't. Since every customer is different, technically you should use different methods to deal with them. So if you think you should handle the deal in a way different from your supervisor's, just do it and make sure you have disguised it well. Just in case.